Privacy Policy

Last Updated: January 2025

1. Introduction

Festisoc ("we," "us," or "our") operates the auto service platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data.

2. Information We Collect

• Personal Data: Name, email, phone number, address, vehicle information
• Service Data: Appointment details, service history, diagnostic results
• Technical Data: IP address, browser type, usage patterns via cookies
• Payment Data: Transaction information (processed securely via third-party providers)

3. How We Use Your Data

• Providing and improving auto service delivery
• Responding to inquiries and customer support
• Processing payments and service bookings
• Sending service updates and promotional communications (with consent)
• Complying with legal obligations

4. Data Sharing & Third Parties

We do not sell your data. We share information only with:

• Service providers (payment processors, hosting providers)
• Legal authorities when required by law

5. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing communications
• Request data portability

6. Data Security

We employ encryption, secure servers, and industry-standard security measures. However, no transmission is 100% secure.

7. Cookies

We use cookies to enhance user experience. You can manage cookie preferences in your browser settings.

8. Contact Us

For privacy concerns or data requests, contact us:

Email: contact@festisoc.lol
Address: 187 Jalan Tun Perak, Kuala Lumpur 50050, Malaysia

9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use constitutes acceptance of changes.